PAYMENT, DELIVERY AND RETURNS

Payments can be done directly on the Hiba Jaber Jewelry website. All you need to do is select the product or service you want, add it to your cart in the chosen size, and you will be redirected to the page, we process payments with Stripe. You can also contact us to request payment in installments with Tabby. 

 

HOW TO PROCESS AN ORDER & TIMELINE: 

 

CUSTOMIZED ORDERS:

 

If you are purchasing one of our customized orders, please follow the steps under “How It Works” on the customize → ‘Create Your Jewelry’ page. Here, you can make the payment to complete your order. Once this is done, our team will contact you to process the order.

Customized orders take three to four weeks to process from the date of order confirmation. Delivery times will vary, we also have the express service with an additional charge.

 

COLLECTION ORDERS: 

 

You can shop any of the products you see on the website, simply by selecting the item for purchase. You can choose your size and desired quantity, click on “Add to Cart”, and the product will appear in your shopping cart on the top right-hand side of the screen. When you're ready to place your order, please proceed to 'Check Out' and follow the process indicated.

 

Collection orders take ten to fourteen working days to process, delivery times will vary.

 

 

 

DELIVERY:

 

 

UAE & INTERNATIONAL ORDERS:

 

UAE deliveries for free, we add 5% VAT. 

 

The delivery fee for international orders is $40.  We currently use FedEx as our courier for local and international deliveries. 

We cover customs, import, and duty fees.  

 

You can get an idea on shipping as follows:

 

 

COLLECTION PIECES: 

 

UAE- After 10 to 14 working days of processing, delivery takes 1-2 working days.

 

International- After 10 to 14 working days of processing, delivery takes 2-5 working days.

 

 

CUSTOMIZED PIECES:

 

UAE- After 3 to 4 weeks of processing from the date of confirmation, delivery takes 1-2 working days.

International- After 3 to 4 weeks of processing from the date of confirmation, delivery takes 2-5 working days.

 

For any express deliveries you can get in touch with us and we will do our best to assist you. The express fee is $40, and the order can be processed within 2 weeks. 

 

 

RETURNS

 

COLLECTION DESIGNS:

 

All Sales within the UAE are final, no exchanges or returns accepted.

 

All International sales are final, with no exchanges or returns

Most orders are made to order, in the event you are really unhappy with your order or face an issue with the size, let us know and we can check if an exchange will be possible. 

 

 

CUSTOMIZED & BESPOKE PIECES:

 

Every piece is designed and produced specially for you - This means customizable jewelry is not exchangeable or returnable.

 

If you are not happy with your order for any reason, please get in touch with us and we will do our best to assist you.

 

 

DAMAGES & RETURNS:

If you happen to receive your jewelry damaged, please make sure to inform us within 3 days of delivery. 


We will be happy to return the piece and change it for you.

Please make sure your items are returned new, unused, and in their original packaging.

 

Returns that do not meet our policy will not be accepted and will be sent back to the customer.